Privacy Policy

  1. What we collect

We may collect the following information:

  • Name
  • Contact information including email address
  • Demographic information such as postcode, preferences and interests
  • Other information relevant to customer surveys and/or offers


  1. What we do with the information we gather

  We require these information to understand your needs and provide you with a better service, and in particular for the following reasons:

  Internal record keeping.

  We may use the information to improve our products and services.

  We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.

  From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax, or mail. We may use the information to customize the website according to your interests.


  1. Controlling your personal information

  We will not sell, distribute, or lease your personal information to third parties unless we have your permission or are required by law to do so. Personal information will not be used for advertising without your consent.

  You may choose to restrict the collection or use of your personal information in the following ways:

  Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes

  We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.

  If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at


  1. Security

  CWOWDEFU secures your personal information from unauthorized access, use, or disclosure. CWOWDEFU secures the personally identifiable information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use or disclosure. When personal information (such as a credit card number) is transmitted to other websites, it is protected through the use of encryption, the Secure Socket Layer (SSL) protocol.


  1. Your Consent

By using our site, you consent to the collection and use of this information in the manner we describe.


  1. Contact information

  If you have any questions or concerns about our privacy policy, please contact us.


Shipping Policy -

  1. Order Processing

  As soon as you place the order, an order confirmation will be emailed to you. This means we have received your order and payment. As soon as we receive your order, we automatically reach out to our warehouse to confirm the product is in stock and is available for immediate shipment. In rare cases, if the product is on back order or unavailable, we will contact you immediately and ask if you would like to wait for the product to become available or have your payment refunded.

  If the item is available for immediate shipment (1-3 business days) we will submit the order for processing and arrange shipment. If the item title shows preorder for your country, your order is preorder. Preorder will ship out in 2 weeks after you placed the order.

 CWOWDEFU reserves the right to notify you of any additional shipping charges necessary to deliver your order. you’d be notified of any additional charges necessary to deliver your order. Extra shipping charges will be decided by the carrier and the products you want to purchase. We will also notify the exact shipping cost in the mail.

  You will have the right to modify or cancel your order for a full refund after notified.


  1. Order Tracking

  The tracking number for the order will be sent to the email address provided 36 business hours after the Order Processing. And you can check the updated status when login into your account. Also, we will email you later to follow up on the delivery time and remind you to pick up the package in time if any unexpected situation happens. So please make sure your mailbox and phone are available and care about your order within 7 days. So you will not miss any news about the package.

  If you did not receive a tracking number by email or need to confirm the tracking information, please contact us at

 We will reply to you in 12 business hours. If your tracking number does not work in 3 working days after you get it, please email us. Occasionally there may be a mix-up in the warehouse and you may have received an incorrect tracking number, we will send you the available one. Sometimes special circumstances will delay logistics updates. we will check and feedback to you.


  1. Change Order

  If you have to change your order after you completed the payment, please contact us for the first time when you realize that. We will reply to you ASAP and try our best to correct it. Please understand that if the item has shipped from the warehouse, the change maybe will not succeed, or there are time and cost increases. 

  Anything about shipping policy please contact


  1. Shipping cost and time

   EU: Shipping fee calculated on check out page (0-120€);  shipping time 2-5 business days.

  US&Canada: Shipping fee calculated on check out page (0-100$);  shipping time 1-5 business days.


  1. Don’t receive the “delivered”package

If your tracking number shows delivered on the shipping company’s website but you don’t have it, please do the following:

  • Check the area around your home for the package and ask anyone it may have been left with.
  • If the package is not found please call the shipping company’s directly to report a missing package, so you can get the logistics information fastest.
  • Pleaseemail us about it at the same time. (

  CWOWDEFU can not be held responsible for packages stolen from the delivery address so please be sure to ship to a secure location! If the items are lost, we need at least 30 days to investigate. So after we provide the tracking number, hope you can follow the dynamics of the logistics of the items, continue to view our mail about the notification, so you will receive the items successfully.


  1. Shipping Disclaimers

  There are rare and unforeseen events out of our control that may affect shipping times. Severe weather conditions, catastrophic events, or failures by our delivery partners can cause unexpected delays. Most carriers will not ship to PO Boxes. If you enter a PO Box for your shipping address, we may have to contact you for an alternate delivery address. Please note that if you are placing an international order may still have taxes or duties, which you are responsible for.